The American Institute of CPAs wants the Internal Revenue Service to pick up the phone faster on its so-called Practitioner Priority Service for tax professionals and make other fixes, pointing to a “plummeting” level of service in recent years.
Taxpayers and tax pros alike have long complained about the difficulty of reaching the IRS over the phone and those complaints have mounted during the COVID-19 pandemic. and wants IRS pick up the phone faster for tax pros.
Despite recent efforts by the IRS to ease the burden that the backlog has caused for taxpayers and practitioners, the AICPA notes that service levels for the practitioner priority service phone line had been in continuous decline for several years.
https://us.aicpa.org/content/dam/aicpa/interestareas/peerreview/prprompts/downloadabledocuments/56175896-pps-line-issues-final.pdf
Taxpayers and tax pros alike have long complained about the difficulty of reaching the IRS over the phone and those complaints have mounted during the COVID-19 pandemic. and wants IRS pick up the phone faster for tax pros.
Despite recent efforts by the IRS to ease the burden that the backlog has caused for taxpayers and practitioners, the AICPA notes that service levels for the practitioner priority service phone line had been in continuous decline for several years.
https://us.aicpa.org/content/dam/aicpa/interestareas/peerreview/prprompts/downloadabledocuments/56175896-pps-line-issues-final.pdf